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Customer Care — Avédon Collective
Avédon Collective
Customer Care · Ref. AC-CARE
Every piece is a documented edition

Questions, filed and answered.

Everything you need on returns, exchanges, sizing, and the provenance behind each Avédon garment. If your question isn't recorded here, the studio answers directly.

01

Returns

Unworn pieces in original condition may be returned within the window below. Documented editions retain their value; we ask that garments come back the way they left.

14
Days to request
7
Days to ship back
3–5
Days to refund
AC-R-01What is your return window?

You have 14 days from delivery to request a return, and 7 days after approval to ship the piece back. Items must be unworn, unwashed, and returned with all original tags and the edition card intact.

AC-R-02How do I start a return?

DM us on Instagram at @avedonco_ with your order number and the piece you'd like to return. We'll issue a prepaid label and a return reference within one business day.

AC-R-03When is my refund issued?

Once the piece is received and inspected, refunds post to your original payment method within 3–5 business days. You'll get a confirmation the moment inspection clears.

AC-R-04What can't be returned?

Final-sale drops, screen-printed made-to-order pieces, and any garment showing wear, wash, scent, or a removed edition card are not eligible. Anything marked final sale at checkout stays final.

02

Exchanges

Wrong fit is the most common reason to reach out. Because editions are limited, an exchange holds your replacement the moment it's requested rather than after the original arrives back.

AC-X-01Can I exchange for a different size?

Yes, within the same 14-day window as returns, subject to stock. Reply to your order confirmation with the size you need and we'll reserve it against the edition run before it sells through.

AC-X-02Can I exchange for a different piece entirely?

We handle cross-piece swaps as a return plus a fresh order so the new edition is documented correctly to you. If there's a price difference, we settle it on the new order.

AC-X-03What if my size is sold out?

Editions don't restock. If your size is gone, we'll offer a refund or place you first on the notify list for the next release in that silhouette. The studio tells you which options are live before you commit.

AC-X-04Do exchanges cost anything?

First size exchange ships free both ways. Additional exchanges on the same order carry return shipping.

03

Sizing

Avédon pieces are cut with an intentional relaxed drape. If you sit between sizes or prefer a closer fit, size down one. Measurements below are the garment laid flat, in inches.

SizeChest (flat)Body lengthSleeveFits (US)
XS19"26"8"0–2
S20.5"27"8.5"4–6
M22"28"9"8–10
L24"29"9.5"12–14
XL26"30"10"16–18
2XL28"31"10.5"20–22

To measure chest: lay a piece you already love flat, measure armpit to armpit, and match it to the column above. Screen-printed pieces are pre-shrunk but may move ¼–½" after the first wash.

AC-S-01Do pieces run true to size?

They run true to size with a relaxed drape. Take your normal size for the intended oversized look, or size down one for a standard fit.

AC-S-02Will the fit change after washing?

Garments are pre-shrunk. To hold the fit and the print, wash cold inside out and hang dry. Heat is the one thing that moves these pieces.

AC-S-03I'm still unsure of my size.

Send your height, usual size, and preferred fit via DM to @avedonco_. We'll recommend a size against the exact piece you're eyeing before you order.

04

Orders & Shipping

AC-O-01When does my order ship?

In-stock pieces ship within 2 business days. Made-to-order and screen-printed drops ship in 7–10 days; the timeline is stated on the product page.

AC-O-02Do you ship internationally?

Yes. International duties and taxes are calculated at checkout where available; otherwise they're the recipient's responsibility on delivery.

AC-O-03My order arrived damaged.

DM us at @avedonco_ within 48 hours of delivery with photos and your order number. We replace or refund flawed pieces at no cost to you.

05

Editions

Provenance is the point. Each garment ships as a numbered, documented piece of its run.

AC-E-01What is the edition card?

Every piece arrives with a card recording its run, number, and release. It's part of the garment's provenance — keep it, and keep it attached for any return or exchange.

AC-E-02Do editions restock?

No. Once a run sells through, it's closed. Future releases in the same silhouette are new editions with their own numbering.

Still on file with a question of your own?

The studio answers directly on Instagram — no ticket queue between you and a person who knows the editions.

Customer Care
@avedonco_
Response Time
Within 1 business day
© Avédon Collective Born to be a Dreamer

Allow 3-5 business days for a response to your inquiry.

Thank you! Your submission has been received!
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